Agra Repairs offers Home Service / repairs of models under the product categories of -
Consumer Electronics such as Colour Television, Plasma TV, LCD/LED Television, Home theatre, etc.
Home Appliances such as Refrigerator, Washing Machine, Microwave cooking system, Dishwasher , Water purifier, Water heater, kitchen appliances, etc.
Air conditioning products such as Window/Split Air conditioner, Water cooler, etc.
Acceptance of any product & services under this website and Agra Repairs shall be at the sole discretion of AgraRepairs. Mentioned prices & terms are subject to change without any prior notice.
Taxes and duties as applicable shall be extra.
To qualify for AMC contract, the product/s must be in working condition and the same to be inspected & certified by Agra Repairs service Engineer. In case any Product/s is found defective, customer shall pay for the repair of the set. This procedure is not applicable If the AMC contract is renewed from the next date of the expiry of the previous contract. Service under AMC is applicable only for the product/s covered. Defects if any to its external accessories or other equipment/s connected or used with the product, not covered under this scheme. If Scheme specifies Carry-in for any specified product/s, Customer to bring the product/s to the Service center & collect it back.
Except as otherwise provided in the standard terms of sale that govern the sale of each product/offerings on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by Agra Repairs. On an "as is" and best effort basis. Agra Repairs. Makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products/offerings included on this site. To the full extent permissible by applicable law, Agra Repairs. Disclaims all warranties (except amcs offered), express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy and system integration. This site may include inaccuracies, mistakes or typographical errors. Agra Repairs Does not warrant that the content will be uninterrupted or error free.
To the maximum extent permitted by law, Agra Repairs. Will not be liable for any damages of any kind arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, Agra Repairs total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to Agra Repairs. During the month immediately preceding the act allegedly giving rise to Agra Repairs liability.
Refunds are issued at the discretion of the Agra Repairs. within 30-days period after date of purchase. In your claim, please, include explanation of reasons for a refund, and your order information. Prior to ordering, please, make sure you have carefully read and understood the product's/offering’s terms and conditions. If you are not sure about the product/offerings compatibility, or have questions about product/offering features, please contact us. All inquiries are free of charge. All AMCs issued to you will be discontinued on a pro-rata basis, final decision on which will be at the discretion of Agra Repairs Service. No refunds are issued for provided services (including product installation, customization and spares replacement).
Agra Repairs. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on www.AgraRepairs.com website. You agree to periodically review our website, including the current version of our Refund Policy. Our refund policy is made available on our website. It is your obligation to review our refund policy for any such revisions.
Receipt of calls and service request booking shall be between 7.30am to 9pm on all working days except National Holidays.
Field service at customers residence is applicable only within the town/city limits of the service center.
All attempts will be made to attend the call within 24 working hours from the time of Call registration, however it is understood under exceptional circumstances there could be reasonable delays.
While attending Breakdown or Preventive maintenance calls registered by the Customer, if any spare part(s) need(s) replacement, an estimate will be submitted towards the cost of spares. On approval of the estimate, Doorstep will try to procure the parts for rectification. The actual cost of spares may vary a little from the estimate due to price changes frequently effected by brands. Doorstep will re-inform the customer and proceed based on approval.
While preferential attention will be given to the AMC customer, company shall not be held responsible for any loss of entertainment/ business or any other consequential loss however arising due to non availability of parts or delays due to reasons beyond its control.
In case the product needs to be transported to the service center for compressor replacement/Gas charging/Major repairs, etc. the cost of transportation will be charged extra. An estimate of the transportation cost will be advised to the customer and upon his approval the matter will be progressed.
This DSAR offers only repair of products and does not guarantee / warranty against performance of the set as per the original design /specifications.
Agra Repairs shall not be liable for any personal injury or loss/damage to any property caused as a result of equipment failure / breakdown /Accident/ Lightning / Fire/ High Voltage/ Electrical short circuit / Electrical leakage, defects due to earth connections or any other similar occurrence due to events / circumstances beyond the direct control of Agra Repairs.
If any product under AMC is not repairable due to non availability of spares or any other reasons beyond Agra Repairs control , doorstep will have the discretion to refund the DSAR charges collected for the product/s on pro-rata basis, less Service tax.
While every attempts will be made to procure & fit the original parts, in case the original part is not available, Agra Repairs will inform the customer & seek verbal permission to fit the similar or equivalent parts to make the product functional.
Acceptance & Renewal of the AMC after its expiry will be at the sole discretion of Agra Repairs.
This AMC is not terminable before expiry period nor it is transferable in the event of resale /gift to any other person.
AMC not applicable if the Product used for commercial purpose or in any other location other than the address specified.
Customer is requested to fully understand the terms & conditions before accepting the AMC.
Payment will be accepted only by Cash of is subject to Payment realisation. Please insist on a cash memo.
Any dispute arising out of this AMC shall be subject to arbitration under the arbitration and Reconciliation Act. The place of such arbitration shall be Noida. The Company shall have the rights to appoint a Sole Arbitraror who shall decide the matter. such order shall be binding on both parities and not open to appeal.